We want you to receive your unique and beautiful purchase as soon as possible! Your order will be processed within 4 business days. If you need it sooner, give us a call or add a comment to your order.
All orders are shipped from beautiful Fort Bragg, California, USA. We ship using both UPS and USPS, however, should you prefer a different shipping method we will do our best to accommodate your request. You will be emailed a tracking number when your order is shipped.
For international orders please contact us and we will prepare a shipping quote and a secure payment link through our website. Please note that we are not responsible for any taxes, duties or import fees and they remain the responsibility of the customer.
We really hope you love your order but we understand that things happen, so...
Any purchase with the exception of cut fabrics, may be returned for refund in the same form as the initial payment, within 7 days of receipt. Sometimes it can take up to 3 weeks to see the credit in your account, depending on the form of payment. Shipping charges will not be refunded. Please email us at Fairtrade@anansevillage.com or telephone (707) 964-3534 10 am to 5 pm PST for a return authorization number. Return authorization numbers must be clearly marked on the outside of the package. Any package returned to us without a return authorization number will be returned to sender with a COD for the amount of shipping. All items must be in saleable condition with no damages or wear. All returns must be properly packed, insured and shipped prepaid.